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All systems are operational

Past Incidents

Thursday 20th February 2020

No incidents reported

Wednesday 19th February 2020

Network access to the platform [osc-fr1] Publicly available databases/TCP gateway unreachable

In the region osc-fr1, it seems some databases publicly accessible on the internet are currently unreachable, our team is investigating. TCP gateway are also impacted.

[08:45 UTC] Beginning of the incident

[08:55 UTC] The problem seems to come from a Load Balancer provided by Outscale, we're in contact with their support.

[09:25 UTC] A temporary fix has been setup but has to be applied case by case, please send a message to the support and it will be applied to you.

[11:12 UTC] Situation is back to normal

Tuesday 18th February 2020

No incidents reported

Monday 17th February 2020

[agora-fr1] Node.js deployments may fail with "429: Too Many Requests"

[11:30 UTC] We have been notified of a high failure rate for Node.js deployments on agora-fr1. This is due to a rate limit on npm side. We are investigating to find a solution.

[12:53 UTC] We are deploying new servers to handle the deployments which have a different IP address in order to temporarily circumvent this issue. We also reached to the npm support in order to find a long term solution with them.

[13:44 UTC] This error was due to a npm error (https://status.npmjs.org/incidents/5qxhhcx0vtlc). Everything should be back to normal now.

Sunday 16th February 2020

No incidents reported

Saturday 15th February 2020

No incidents reported

Friday 14th February 2020

Hosted Databases [osc-fr1] Database maintenance follow-up

Followup from yesterday evening maintenance: continuous backuping with pgbackrest for a few databases have been disabled. (around 5% of databases)

We triggering a restart immediately on these databases to ensure continuous backuping works correctly again.

  • [11:30 UTC] Beginning of restart
  • [11:45 UTC] Done